KPAKPAGA Bérima

Vendeuse

2 Rue Ernest DuVillard, Résidence CROUS, 90000, Belfort, FR.

About

Vendeuse dynamique et souriante avec pour principal objectif satisfaire le client. À l’aise en environnement rythmé, avec un bon sens du service, de l’organisation et du travail en équipe. Rigoureuse dans l’application des règles d’hygiène et la gestion de la caisse.

Work

Les Restos du Cœur

|

Volunteer

Belfort, Bourgogne-Franche-Comté, France

→

Summary

Contributed to community support initiatives through organized service delivery and collaborative teamwork.

Highlights

Assisted in the efficient organization and distribution of aid, directly supporting community members in need.

Collaborated effectively within a dynamic team environment to ensure smooth service operations during peak periods.

Upheld strict hygiene regulations and operational guidelines during service, ensuring a safe and compliant environment.

Service Plus

|

Restauration

Lomé, Togo, Togo

→

Summary

Managed front-of-house operations, ensuring efficient customer service and maintaining high hygiene standards in a fast-paced restaurant environment.

Highlights

Greeted and engaged positively with customers, consistently providing a welcoming experience and contributing to overall satisfaction.

Efficiently processed and accurately prepared a high volume of customer orders, enhancing service speed and operational flow.

Maintained impeccable cleanliness and organization of workstations, strictly adhering to food hygiene and safety protocols.

Education

UTBM (Université de Technologie de Belfort-Montbéliard)

Belfort, Bourgogne-Franche-Comté, France
→
Engineering Student Industrial Engineering

Languages

French

Skills

Customer Service & Sales

Customer Welcome, Order Taking, Customer Advisory, Product Sales, Customer Loyalty, Client Engagement.

Food Service Operations

Order Preparation, Dish & Beverage Service, Dining Area Setup, Workstation Maintenance, Product Display (Mise en Rayon).

Hygiene & Safety

Food Hygiene Standards, Safety Regulations, Cleaning Procedures, Sanitation.

Operational Efficiency

Speed of Execution, Organization, Cash Handling Procedures, Process Adherence, Time Management.

Teamwork & Collaboration

Team Collaboration, Dynamic Environment, Cross-functional Support.